Full House Technology wijst er nadrukkelijk op dat zij niet de organisator is, maar enkel de services levert waarmee de organisator tickets verkoopt.

We are Full House Technology B.V. (called, Full House Technology, we and our). Full House Technology offers a no-nonsense ticketing solution for every type of event you can think of. We support event organizations through delivering kick-ass software and off the hook service to start selling your tickets (our Services). Our website: www.fullhouse.tech offers more information about us and our Services. 

2. Full House Technology and your Personal Data

Full House Technology cares about your privacy and protecting your personal data. We process Personal Data – i.e. all information by which a person can be directly or indirectly identified – in line with the General Data Protection Regulation (GDPR) and other relevant legislation on the protection of Personal Data (collectively referred to as Relevant Legislation). This Privacy Policy explains what kind of Personal Data is collected via our Website and Services. It also explains the purposes for which Personal Data is used, how it is protected and the duration of its storage. 

3. Full House Technology acts as both Data Processor and Data Controller

Full House Technology as Data Processor: 

Most of the Personal Data we collect and process, are processed on behalf of the Clients who use our Services. Our Clients determine the means and purposes of this processing of Personal Data, which means they act as Data Controller within the meaning of the Relevant Legislation. We process these Personal Data strictly in accordance with the instructions of our Clients and we don’t process them for our own purposes. In this respect, we act as Data Processor within the meaning of the Relevant Legislation. Our obligations as Data Processor are laid down in the Data Processing Agreement we enter into with our Clients.

As Data Processor, we may collect and process for example the following (Personal) Data on behalf of our Clients: 

• Contact information of ticket-holder: such as name, mail-address and phone number. 

• Financial information of ticket-holder: such as IBAN-number and BIC-code. 

For more information on the Personal Data we process as Data Processor and the relevant purposes, we refer to the privacy policies of our Clients. In case you contact us with a question regarding Personal Data we process as Data Processor, we will refer you to the relevant Client who acts as Data Controller in that respect.

Full House Technology as Data Controller:

Apart from the processing of Personal Data on behalf of our Clients, we do collect and process some Personal Data for our own purposes. In this respect, we act as Controller ourselves within the meaning of the Relevant Legislation. 

4.  What Personal Data do we process as a Controller and for what purposes do we use them? 

As Data Controller, we collect and process the following Personal Data:

Your (company) name, e-mail address, Client number, telephone number, current ticketing information and any Personal Data included in your message.

- Get in touch and to maintain contact with our (potential) Clients;

- Send newsletters. We may process these Personal Data in order to (possibly) enter into a contract or to execute an existing contact. For example, by a request to make ‘an offer you can’t refuse’ or to deliver our Services.

We may send newsletters to existing Clients about similar products and services, because we have a legitimate interest to keep them updated about such products and services. We send newsletters to others than existing Clients only after we have obtained an explicit consent. 

It is always possible to unsubscribe from our newsletter via the link at the bottom of each newsletter.

(Personal) data: Payment and taxing details

Client name and address, invoicing information (Services provided, prices, VAT rates), bank details (account number, IBAN and BIC-code) and an optional VAT identification number. 

- Include in our (financial) administration to comply with the Tax and Customs Administration regulations.

We may process these Personal Data, because we need these Personal Data to perform our contract with our Clients.

We are also legally obligated to process and/or share (some of) these data for/with the national tax authorities.

Information on the history of Services already rendered to the Client. This includes among other things information about earlier correspondence, and (technical) reports on rendered Services.

- Identify the Clients’ history of Services used.

We may process these Personal Data because we have a legitimate interest to process these data in order to provide you good Services. 

Information on the device used to access our Services, IP-address and information on the used browser.

- Communicate in the language of the browser;

We use these Personal Data because we have a legitimate interest to process these data in order to provide a good functioning Website.

Various Personal Data, among which information included in the employment agreement, payroll and financial information, tax details, identification, photo and notes on absence and performance.

- Perform our employment agreement with our Employees.

- Provide/administer the necessary information to/for the Tax and Customs Administration;

- Keep track on vacation/leave days/sickness absence;

We may process these Personal Data because we need these Personal Data to perform our contract with our employees.

We have a legitimate interest to track vacation/leave days/sickness absence in order to estimate the deployment of capacity and to distribute capacity where necessary.

We also have a legitimate interest to track performance, so we can monitor and where necessary support our employees

Apart from the above, we are legally obliged to process some of these Personal Data, for example based on tax regulations.

Personal Data of Job Applicants (Applicant):

(Personal) data: Contact details of Applicant

First name, surname, email address and telephone number.

- Contact the Applicant about the application.

We have a legitimate interest to process these Personal Data, because we need them to get in touch with the Applicant.

Information provided by Applicant, for example: Personal Data included in the Curriculum Vitae and motivation letter, qualifications, working experience, photo, LinkedIn-profile, gender and day of birth.

- Assess whether the Applicant suits the job and/or Full House Technology and to determine which Applicant is the most suitable candidate.

We have a legitimate interest to process these Personal Data as we need them to process and assess the applications.

(Personal) data: Information retained during application process

Notes from interviews, information received from referees and/or training institutions, and where applicable, results from assessments and/or psychological tests.

(Personal) data: Information from public sources

Information in public profiles, such as LinkedIn and other social networks (where applicable).

We have a legitimate interest to process these Personal Data as we need them to process and assess your application. We only process information that is relevant for your application and you will get the opportunity to react to our findings.

Personal Data made public on our Social Network Pages:

(Personal) data: Information you make public, when you leave a comment or otherwise post something on our Social Media Pages.

- Contact you via our Social Media Pages;

- Process your feedback left on our Social Media Pages.

We may process these Personal Data, because we have a legitimate interest to process these data and you voluntarily made public such information.

Our Social Media Pages are also controlled by the social medium itself. Please check their own privacy policy’s, to see how each social medium handles your Personal Data:

Instagram: Privacy Settings & Information

5. How long do we keep the Personal Data?

Full House Technology

By purchasing a ticket for event organized by Orientouch/ Touch Music Live, you agree to the following terms and conditions: 

1. No Refunds, Exchanges, or Cancellations All ticket sales are final. Tickets are non-refundable and non-transferable under any circumstances, including but not limited to: Change of personal plans, scheduling conflicts, or no-shows. Inclement weather unless the event is officially canceled by Orientouch/ Touch Music Live. Transportation issues, or other unforeseen circumstances. 

2. Event Rescheduling or Cancellation If the Event is rescheduled or canceled by Orientouch/ Touch Music Live, a refund policy will be communicated directly to ticket holders. Orientouch/ Touch Music Live is not responsible for additional costs such as travel or accommodation expenses. 

3. Changes to the Event Orientouch / Touch Music Live reserves the right to make changes to the Event, including the lineup, venue, timing, or other details. If any such changes are initiated by Orientouch / Touch Music Live, a refund policy will be communicated directly to ticket holders. Any changes will be communicated through official channels. 

4. Entry Conditions A valid ticket is required for entry. Lost, stolen, or damaged tickets will not be replaced. Orientouch/ Touch Music Live reserves the right to refuse entry to anyone who violates the venue’s rules or poses a security risk.

Privacy policy

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